Operata

operata.com

Operata is a CX Observability platform designed specifically for cloud contact centers, enabling continuous monitoring and analysis of IT, operations, and customer experience data. By leveraging AI-powered insights, Operata helps organizations enhance agent productivity, improve customer satisfaction, and reduce operational costs. The platform offers real-time visibility into contact center performance, allowing teams to proactively address issues and optimize processes. With a focus on delivering exceptional agent and customer experiences, Operata positions itself as a leader in the rapidly evolving cloud contact center market, serving a diverse range of clients and driving significant improvements in performance metrics.