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Customer Success Representative

Varicon

Varicon

Customer Service, Sales & Business Development
Kathmandu, Nepal
Posted on Monday, May 13, 2024

We're hiring and looking for a young, driven, well-spoken candidate to join our growing customer success team. division.

  • We’re a rapidly growing construction SaaS company, Melbourne based.
  • The role is to begin as customer success rep. However, the opportunity to outgrow and position and be promoted to a customer success manager is real and encouraged.

Here’s a bit about the role:

This is a rare opportunity for a talented and driven communicator to benefit from rapid professional development in a hyper-growth tech startup. Customer success is the most financially lucrative career in the tech industry, and at Varicon you can expect a rapid career progression based on your high performance.

Varicon is a venture capitalist funded, SaaS company revolutionising how the construction industry operates and helping civil construction contractors streamline their business operations immeasurably. We have an unfair advantage against our competitors, and are on track to become the dominant solution in our area. You will play a key role in the growth of our customer success team and can look forward to the opportunity to grow and develop a team.

We’re looking for the following attributes:

  • Good Spoken English: Clear and effective communication in English is essential for this role.
  • Strong Problem Solving Skills: The ability to identify and resolve customer issues efficiently and effectively.
  • Ability to Work with Minimal Supervision: Self-driven and capable of managing tasks independently.
  • Desire to Learn: A strong desire to understand our customers' industries and needs, as well as a willingness to develop a deep understanding of our software.

Responsibilities:

  • Assisting Customers: Ensure that customers remain on track with onboarding milestones, providing guidance and support as needed.
  • Managing Customer Requests: Handle customer requests, including training, setup assistance, bug reports, and feature requests.
  • Feedback: Provide valuable feedback from customer interactions to our product and sales teams to drive improvements.
  • System Maintenance: Ensure that key systems such as Monday.com and Freshdesk are kept up to date and organized.
  • Issue Escalation: Identify and escalate issues that require the attention of the founders or higher-level support.


Tasks:

  • Providing Onboarding Training: Deliver comprehensive onboarding training to new customers to help them get the most value from our software.
  • Monitoring Customer Usage: Continuously monitor customer usage patterns to proactively identify areas for improvement or additional support.
  • Proactive Onboarding Management: Take a proactive approach to manage the onboarding process, ensuring that customers successfully reach their milestones.
  • Internal Systems Improvement: Collaborate with the team to contribute to ongoing improvements in our internal systems and tools.
  • System Management: Responsible for managing and updating systems like Monday.com and Freshdesk.
  • Exploring Emerging Technologies: Keep an eye on emerging technologies, including AI, to identify opportunities for improving our business processes.
  • Collaboration: Collaborate with our product and sales teams as required to ensure customer success and satisfaction.

Qualities We Value:

  • Curiosity: We highly value curiosity and a genuine interest in understanding our customers' industries and needs.
  • Proactive Attitude: We appreciate team members who take initiative and are proactive in solving problems and improving processes.
  • Adaptability: In a fast-growing startup, adaptability and the ability to learn quickly are essential.
  • Team Player: We work collaboratively as a team to achieve our goals, and a positive and supportive attitude is crucial.

Why you’ll love working with us

  • You’ll be working for a venture-funded startup - the best place to launch a career in the tech industry.
  • We work hard, but we have fun doing it. You’ll be a core member of a cohesive, values-driven team.
  • You will have a strong influence on the direction and culture of our Customer Success team to build the team you wish you could have been part of in the past.
  • We’re committed to helping you be the best person you can be. We’ll be training you, and holding you accountable for achieving greatness.
  • We’re growing fast and facing new challenges every day. Part of the fun is figuring it out as we go.
  • You’ll have ownership of your role. While we’ll keep you accountable to outcomes you have the freedom to let your personal style shine in the role.
  • You’ll be working with some of the most talented and driven people you could meet.
  • You’ll receive a competitive salary.
  • Comprehensive Health insurance.
  • Paid annual and sick leave
  • Stock options or equity in the company

How to Apply:

If you are a smart, motivated, and curious individual looking for an exciting opportunity with Varicon, please submit your resume and a cover letter explaining why you are a great fit for this role. We look forward to hearing from you!